Privacy policy

Privacy Policy

1. Introduction and Commitment
   Transpack Moving Services B.V. (“Transpack”), as part of its commitment to privacy and data security, ensures the protection of your personal data. To effectively facilitate your relocation, we collect, store, and process certain personal information. Transpack adheres strictly to the EU General Data Protection Regulation (GDPR) and other applicable privacy laws to maintain the highest level of care in managing your personal data.
2. Collection and Use of Personal Information
   We collect personal data that you, your employer (if applicable), or any authorized third party provides to us. This may include information about you, accompanying individuals, your residence, and belongings. We use this information exclusively for managing and executing your relocation and associated services, such as insurance and interactions with government authorities. Transpack does not sell, trade, or share personal information with third parties unless they are directly involved in your relocation process.
3. Sharing and Transferring of Personal Data
   Transpack shares personal data only when necessary, following strict Service Level Agreements (SLAs) with partners and service providers to ensure data security. Our SLAs enforce stringent standards for data transfers within and outside the EU. We assess each transfer to ensure compliance with GDPR-equivalent security measures and take additional precautions where necessary.
4. Data Protection and Security
   Transpack ensures that all software and systems comply with high-security standards aligned with GDPR and other privacy regulations. Regular audits are conducted to confirm adherence to data protection requirements. We implement comprehensive security measures to protect your personal data from unauthorized access, alteration, or misuse, safeguarding its confidentiality and integrity.
5. Data Retention
   Personal data is retained only as long as necessary to fulfill service obligations and comply with legal requirements. Financial data is stored for seven years in accordance with legal mandates. Other personal data may be anonymized earlier to further protect your privacy. Upon expiration of the retention period, personal data is securely anonymized or deleted.
6. Your Rights
   Under GDPR and applicable laws, you have specific rights regarding your personal data, which Transpack acknowledges and upholds:

• Right to Be Informed
  You have the right to know how we collect, use, and share your personal data.
• Right of Access
  You can request access to your personal data and obtain information on how it is processed.
• Right to Rectification
  You can correct inaccurate or incomplete personal data.
• Right to Erasure
  You may request the deletion of your personal data, subject to legal and regulatory requirements.

If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the Dutch Data Protection Authority.

7. Consent
   When you contact us via our website or other means, Transpack explicitly requests your consent for processing personal data for service-related communications. If our services are provided through a corporate account or third party (e.g., your employer), they are responsible for obtaining your initial consent. We assume that such consent has been acquired in accordance with service obligations.

You have the right to withdraw your consent at any time, which does not affect the legality of processing conducted before the withdrawal.

8. Data Classification
   Transpack follows a structured approach to data classification to ensure each data type is handled according to its sensitivity and legal protection requirements. Proper classification minimizes the risk of data breaches and ensures compliance with regulatory standards.
9. Data Breach Policy
   Transpack has implemented robust IT security measures to prevent and mitigate data breaches. However, in the event of a data breach, we have a response plan to minimize impact and ensure data protection. If a breach affects personal data, affected individuals will be promptly informed in accordance with GDPR requirements.
10. Updates to the Privacy Policy
    This Privacy Policy is reviewed and updated periodically to reflect changes in data management practices and legal requirements. Any significant updates will be communicated via our website and, when appropriate, through direct notifications to affected individuals. The latest revision date is March 10^th 2025.
11. Use of Our Website
    Personal data submitted through our website for service requests, job applications, or other interactions is used strictly for its intended purposes. Our website may contain links to third-party sites not under our control. We are not responsible for their privacy policies and recommend reviewing them before providing personal data.By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.
12. Contact
    We value your feedback and are available to address any questions, concerns, or requests regarding our privacy policy. If you wish to file a complaint or seek clarification, please contact us.

Data Protection Officer
Lars Bakker
Lbakker@voerman.com

Group IT Manager
Erik Koster
Ekoster@voerman.com

Dutch Data Protection Authority
Autoriteit Persoonsgegevens
PO Box 93374
2509 AJ DEN HAAG
https://www.autoriteitpersoonsgegevens.nl/en
Phone: (+31) – 70 – 888 85 00